Towards the Definition of a Framework Supporting High Level Reliability of Services
Identifieur interne : 001461 ( Main/Exploration ); précédent : 001460; suivant : 001462Towards the Definition of a Framework Supporting High Level Reliability of Services
Auteurs : Firmino Silva [Portugal] ; Claudia-Melania Chituc [Portugal]Source :
- Lecture Notes in Computer Science [ 0302-9743 ]
Abstract
Abstract: In today’s networked economy, an increasing need exists for companies to interact dynamically focusing on optimizing their skills and better serve their joint customers. Service oriented computing provides the means to achieve such objectives. This paper presents an approach towards the definition of a framework supporting a choreography of services built according to customer’s requirements. The proposed framework is built on a set of specific metrics that translates the high level reliability of a service, which are calculated at various levels of the choreography, focusing on four main dimensions: technical capacity and performance, product or service purchased, customer satisfaction perspective, and provider’s and business partners’ choreography. This approach is then illustrated and discussed with a case example from the automotive sector.
Url:
DOI: 10.1007/978-3-642-37804-1_16
Affiliations:
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